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© EXTREME SEA-AIR LOGISTICS SERVICES INC. All Rights Reserved
Extreme Sea-Air Logistics Services Inc.
Welcome to the Extreme Sea-Air Logistics Services Inc. website and online freight management platform. These Terms and Conditions govern your access to and use of the Platform, including account registration, booking requests, quotation requests, shipment tracking, document submission, messaging, notifications, and other services made available through the Platform.
By accessing, registering for, or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the Platform.
Extreme Sea-Air Logistics Services Inc. Extreme Sea provides logistics and freight forwarding services involving sea, air, and land transportation, subject to the availability of services, applicable laws, regulations, carrier requirements, customs requirements, and the terms applicable to a particular shipment.
The Platform is intended to facilitate communication and administrative processes between Extreme Sea and its clients. Shipment information displayed through the Platform may be updated by authorized Extreme Sea personnel and may not constitute real-time GPS or carrier tracking.
Users may be required to create an account to access certain features of the Platform.
When creating an account, you agree to:
You are responsible for activities performed through your account unless the activity resulted from circumstances beyond your reasonable control and was promptly reported to Extreme Sea.
Extreme Sea reserves the right to suspend or terminate accounts that contain false information, are used for unauthorized purposes, violate these Terms, or pose a security or operational risk to the Platform.
You agree to use the Platform only for legitimate logistics-related purposes.
You must not:
Unauthorized access, interference, or other prohibited computer-related activities may be subject to applicable Philippine laws, including Republic Act No. 10175, or the Cybercrime Prevention Act of 2012.
The Platform may allow clients to submit booking requests by providing information such as shipment details, pickup and delivery information, requested dates and times, cargo information, contact information, and supporting documents.
Submitting a booking request through the Platform does not automatically guarantee acceptance of the booking.
A booking becomes confirmed only after Extreme Sea has reviewed the request and provided the appropriate confirmation through the Platform, email, or another authorized communication channel.
Extreme Sea may decline, modify, or request additional information regarding a booking when necessary due to operational limitations, incomplete information, prohibited cargo, carrier requirements, customs requirements, safety concerns, or other legitimate reasons.
Quotation requests submitted through the Platform are subject to review by Extreme Sea.
A quotation may depend on factors including, but not limited to:
A quotation should not be considered final unless expressly identified as a confirmed or final quotation by Extreme Sea.
Additional charges may apply when the actual shipment details differ from the information originally provided.
Clients are responsible for ensuring that information submitted to Extreme Sea is accurate and complete.
This includes information relating to:
Extreme Sea may rely on the information provided by the client when preparing quotations, arranging transportation, preparing documentation, or coordinating with third-party service providers.
Delays, additional charges, rejection of cargo, customs issues, or other consequences resulting from inaccurate, incomplete, or misleading information may be the responsibility of the client, subject to applicable law and the specific terms of the shipment.
Clients must not submit or arrange for the transportation of prohibited, restricted, dangerous, illegal, or undeclared goods.
Clients are responsible for properly declaring cargo and providing documents required by applicable laws, regulations, customs authorities, carriers, ports, airports, and other relevant authorities.
Extreme Sea may refuse or suspend a shipment when the cargo appears to violate applicable laws, carrier requirements, safety requirements, or Extreme Sea policies.
Where applicable, shipments involving importation, exportation, customs clearance, or related activities shall be subject to the applicable provisions of Philippine customs laws and regulations, including Republic Act No. 10863, or the Customs Modernization and Tariff Act.
Depending on the nature of a shipment, users may be required to submit supporting documents such as invoices, packing lists, permits, bills of lading, identification or authorization documents, and other relevant records.
Users are responsible for ensuring that submitted documents are authentic, accurate, complete, and legally obtained.
Extreme Sea may request additional documents when required to process a booking or shipment.
Extreme Sea reserves the right to refuse or delay processing where required documents are missing, inaccurate, expired, illegible, or otherwise insufficient.
The Platform may display shipment statuses such as:
Shipment status information is based on updates made by authorized Extreme Sea personnel and information available to Extreme Sea from relevant parties.
Unless expressly stated otherwise, the Platform does not provide continuous GPS tracking and should not be interpreted as a real-time location service.
Estimated delivery dates and other tracking information are provided for informational and operational purposes and may change due to circumstances affecting transportation, customs, weather, carrier schedules, documentation, or other factors.
Extreme Sea may coordinate with third parties in providing logistics services, including carriers, shipping lines, airlines, trucking providers, customs-related parties, warehouses, suppliers, and other service providers.
The availability and performance of these third-party services may be outside the direct control of Extreme Sea.
Where applicable, the services of third-party providers may also be subject to their own terms, conditions, policies, schedules, limitations, and liability provisions.
Where payment information or payment instructions are provided through the Platform, users must provide accurate information and follow the applicable payment instructions.
The Platform may provide payment-related information or payment status without necessarily functioning as a payment gateway.
Unless expressly stated otherwise, submitting a booking request does not constitute proof of payment.
Users may be required to provide proof of payment when requested by Extreme Sea.
Extreme Sea may place a booking or shipment on hold when required payment, documentation, or verification has not been completed.
Clients can cancel their own Pending quotation requests while awaiting review, before assignment, by providing a reason and confirming the cancellation. Requests for quotation changes keep the same quotation reference and assigned employee. Updated pricing must be accepted before booking.
Shipments can only be cancelled while Pending or Processing. Once a shipment reaches In Transit, it can no longer be cancelled.
Clients can cancel their own Pending bookings while awaiting review by providing a reason and confirming the cancellation. An authorized Extreme Sea administrator can also cancel a pending booking or cancel an approved booking together with its linked shipment, provided the shipment is Pending or Processing and has never reached In Transit. Picked Up and Delayed shipments cannot be cancelled. A delay or status change after transit has started does not restore cancellation eligibility.
To request a cancellation or change, open a Support request in the Platform. Include your booking reference or tracking number, the reason for your request, and the details you want changed. Submitting a request does not cancel the booking, change the agreed shipment details, or stop shipment processing.
Changes are subject to Extreme Sea's review, operational availability, and confirmation. Material changes to the cargo, quantity, weight, dimensions, route, service, or agreed price require an updated quotation for your acceptance before the changes can take effect.
Requests may also be subject to costs already incurred, carrier policies, and third-party requirements. Extreme Sea will explain any applicable charges or other consequences when reviewing your request.
Users retain responsibility for the information and documents they upload to the Platform.
By uploading a document, you confirm that you have the right or authorization to provide that document to Extreme Sea for the purpose for which it is submitted.
You must not upload content that:
Extreme Sea may restrict access to or remove uploaded content when reasonably necessary for security, legal, operational, or compliance purposes.
By using the Platform, you agree that Extreme Sea may communicate with you electronically regarding your account, bookings, quotations, shipments, documents, notifications, and other transactions.
Electronic records, messages, confirmations, and documents may be maintained as part of Extreme Sea's business records, subject to applicable law.
Electronic transactions and records may be governed by Republic Act No. 8792, or the Electronic Commerce Act of 2000, and other applicable Philippine laws.
Extreme Sea will make reasonable efforts to maintain the availability and security of the Platform.
However, the Platform may occasionally become unavailable because of:
Extreme Sea does not guarantee uninterrupted or error-free operation of the Platform.
Unless otherwise indicated, the Platform, including its software, interface, branding, logos, graphics, text, layout, and other original content, belongs to or is used by Extreme Sea and is protected by applicable intellectual property laws.
Users may not reproduce, modify, distribute, sell, reverse engineer, or otherwise exploit Platform content or functionality without appropriate authorization, except where permitted by law.
Extreme Sea collects and processes personal information necessary to operate the Platform and provide its services.
Personal information may include information such as a user's name, contact information, address, account information, shipment information, communications, and documents submitted through the Platform.
The collection and processing of personal information are governed by the Extreme Sea Privacy Policy and applicable Philippine data protection laws, including Republic Act No. 10173, or the Data Privacy Act of 2012.
By using the Platform, users acknowledge that they have been provided access to the Privacy Policy.
Extreme Sea may suspend or terminate access to the Platform when reasonably necessary due to:
Where appropriate, Extreme Sea may provide notice before taking such action.
Termination of an account does not automatically eliminate obligations that arose before termination.
To the extent permitted by applicable law, Extreme Sea shall not be responsible for losses resulting solely from circumstances beyond its reasonable control, including carrier delays, customs delays, inaccurate information supplied by a client, natural disasters, government actions, telecommunications failures, or other external events.
Nothing in these Terms shall be interpreted as excluding or limiting liability that cannot legally be excluded or limited under Philippine law.
Specific liability relating to an individual shipment may also be governed by the applicable booking confirmation, quotation, bill of lading, service agreement, carrier terms, or other applicable shipment documentation.
To the extent permitted by applicable law, users agree to be responsible for losses, claims, damages, or reasonable costs arising from their unlawful use of the Platform, violation of these Terms, fraudulent conduct, or submission of inaccurate or unauthorized information.
This provision does not limit any rights or remedies available to users under applicable law.
Extreme Sea may update these Terms when necessary to reflect changes to its services, Platform functionality, business practices, or applicable laws and regulations.
When material changes are made, Extreme Sea will provide reasonable notice through the Platform or other appropriate communication channels where required.
The updated Terms will become effective on the date indicated in the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.
Applicable laws and regulations may include, where relevant:
Nothing in these Terms shall prevent a party from exercising rights or remedies provided under applicable Philippine law.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to the extent permitted by law.
By creating an account or using the Platform, you acknowledge that you have read and understood these Terms and agree to be bound by them.
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Extreme Sea-Air Logistics Services Inc. ("Extreme Sea," "we," "us," or "our") respects your right to privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Extreme Sea collects, uses, stores, protects, and otherwise processes personal information through its website and online freight management platform ("Platform").
This Privacy Policy is intended to comply with applicable Philippine data protection requirements, including Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its applicable implementing rules and regulations. The Data Privacy Act requires processing to observe the principles of transparency, legitimate purpose, and proportionality.
Depending on how you use the Platform, we may collect and process the following categories of information:
When you register for an account, we may collect:
When you request a booking, quotation, or shipment-related service, we may collect:
Users may be required to upload documents related to their shipment or transaction, including invoices, packing lists, permits, bills of lading, and other supporting documents.
Such documents may contain personal or commercially sensitive information. Extreme Sea processes these documents only for legitimate purposes related to the requested service, transaction, compliance, documentation, or other purposes permitted by applicable law.
We may collect information contained in communications submitted through the Platform, including messages, inquiries, support requests, booking-related communications, and other correspondence.
When you use the Platform, certain technical information may be automatically recorded, which may include:
Authorized administrators can review an IP-address directory for security monitoring and access blocking. Network observations include the last requested path, browser information, access times, and last observed account. Query strings, passwords, verification codes, and message contents are excluded from this directory. Inactive observations are removed after 90 days; active access blocks remain available to administrators.
Extreme Sea may process personal information for the following legitimate purposes:
We will not collect personal information that is unnecessary or excessive in relation to the stated purposes of processing.
Personal information may be processed when permitted by applicable law, including when:
The Data Privacy Act recognizes several lawful bases for processing personal information, including consent, contractual necessity, legal obligations, protection of vital interests, and legitimate interests.
Extreme Sea uses personal information only for legitimate and declared purposes.
For example, information provided during a booking may be used to:
We do not sell personal information to third parties.
Extreme Sea may disclose or share personal information when reasonably necessary for legitimate business, contractual, operational, or legal purposes.
Depending on the transaction, recipients may include:
Where personal information is shared with third parties, Extreme Sea will take reasonable measures to ensure that the information is handled appropriately and only for legitimate purposes.
Data sharing and further processing remain subject to applicable data privacy requirements and appropriate safeguards.
Extreme Sea implements reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, destruction, or other unlawful processing.
Security measures may include:
However, no internet-based system can be guaranteed to be completely secure.
Users are responsible for keeping their passwords and account credentials confidential and should immediately notify Extreme Sea if they suspect unauthorized access to their account.
Access to personal information within Extreme Sea is limited according to legitimate business responsibilities.
Employees and authorized personnel may only access information necessary for their assigned duties.
Personnel who process confidential personal information are expected to maintain its confidentiality and use it only for authorized purposes.
Extreme Sea retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, maintain legitimate business records, comply with legal or regulatory requirements, resolve disputes, and establish or defend legal claims.
Different types of information may therefore be retained for different periods.
When personal information is no longer necessary and there is no lawful reason to retain it, Extreme Sea will take appropriate steps to securely delete, destroy, anonymize, or otherwise dispose of the information, subject to applicable legal and operational requirements.
The Platform may use cookies or similar technologies necessary for functions such as:
Users may be able to control cookies through their browser settings. Disabling certain cookies may affect the functionality of some Platform features.
Subject to applicable law and reasonable limitations, data subjects have rights concerning their personal information.
These rights include:
These rights are recognized under the Data Privacy Act and its implementing rules.
To request access, correction, deletion, blocking, or other action concerning your personal information, you may contact Extreme Sea using the contact information provided below.
To protect your account and personal information, Extreme Sea may take reasonable steps to verify the identity and authority of the person making a request.
Requests will be handled within the periods and subject to the limitations provided by applicable law.
We rely on users to provide accurate and updated information.
Users may request correction of inaccurate or incomplete personal information. Extreme Sea may also request updated information when necessary to process a booking, quotation, shipment, or account.
The Platform is intended for individuals who are legally able to enter into the relevant transactions and agreements.
Extreme Sea does not knowingly collect personal information from children for purposes unrelated to legitimate services. Where applicable, processing involving minors will be handled in accordance with applicable Philippine law and appropriate safeguards.
Certain service providers used by Extreme Sea may process information using systems or infrastructure located outside the Philippines.
Where personal information is transferred to or processed by third parties, Extreme Sea will take reasonable measures required by applicable law to protect the information and ensure that appropriate safeguards are in place.
Extreme Sea maintains procedures intended to detect, respond to, and mitigate personal data security incidents.
Where a personal data breach is subject to mandatory notification under applicable law, Extreme Sea will comply with the applicable requirements of the National Privacy Commission and other relevant authorities.
Extreme Sea may update this Privacy Policy when necessary due to changes in its services, data-processing practices, technology, or applicable laws and regulations.
When material changes are made, the updated Privacy Policy will be made available through the Platform and, where appropriate, users may receive additional notice.
The "Last Updated" date at the beginning of this Privacy Policy will indicate when the policy was most recently revised.
This Privacy Policy explains how Extreme Sea processes personal information.
The use of the Platform and the services provided through it are also governed by the Extreme Sea Terms and Conditions.
Where applicable, both documents should be read together.
The processing of personal information through the Platform is subject to applicable Philippine laws and regulations, including Republic Act No. 10173, or the Data Privacy Act of 2012, and its implementing rules and regulations.
Other applicable laws may also govern electronic transactions, online services, cybersecurity, customs, logistics, and other activities associated with the services provided by Extreme Sea.